Privacy Policy

1. Introduction

The purpose of this privacy policy is to clearly and transparently inform users of the website atelierhanloe.com (hereinafter the “Site”) about how HANLOÉ Paris collects, uses, stores and protects their personal data.
We comply with current regulations, in particular the General Data Protection Regulation (GDPR) – EU Regulation 2016/679 and the Data Protection Act of 6 January 1978 as amended.

By using our Site, you agree to this Privacy Policy

2. Data controller

The data controller is:
HANLOÉ Paris – Atelier Hanloé
company under the Cosens incubator
Address: 2A rue de Rome - 13001 Marseille
Contact email: contact@atelierhanloe.com

3. Personal data collected

We only collect data necessary to manage our activities and improve the user experience.

3.1 Data you provide to us

  • First name, last name, email address
  • Postal address and telephone number (when ordering)
  • Payment information (via our secure providers, we never have access to full credit card numbers)
  • Information transmitted as part of customer service

3.2 Data collected automatically

  • Browsing information (pages visited, viewing time, clicks, IP address, browser type, device used)
  • Cookies and similar technologies (see cookies pages)

4. Purposes of processing

Your data is collected for:

  • Order fulfillment (payment, delivery, invoicing)
  • Customer relationship management (after-sales service, returns, complaints)
  • Sending commercial information and newsletters (with your consent)
  • Improvement of the Site and user experience (traffic analysis, personalization)
  • Compliance with legal and tax obligations

5. Legal basis for processing

In accordance with the GDPR, we process your data on the following legal bases:

  • Execution of a contract (online purchase, delivery)
  • Explicit consent (newsletter subscription, marketing cookies)
  • Legitimate interest (site security, fraud prevention)
  • Legal obligations (invoicing, accounting)

6. Recipients of the data

Data may be transmitted to the following service providers, strictly necessary for the performance of the services:

  • Website host (Shopify)
  • Payment providers (PayPal, Shop Pay, Apple Pay, Visa, Mastercards)
  • Carriers (Fedex)
  • Marketing and email tools (Shopify Email)

These service providers are subject to confidentiality and security obligations.

7. Cookies and similar technologies

We use cookies to:

  • Ensure the proper functioning of the site (technical cookies)
  • Measure audience (analytical cookies, e.g. Google Analytics)
  • Offer targeted advertising (marketing cookies, e.g. Meta, TikTok Ads, Google Ads)

You can configure your preferences via the site's cookie banner and withdraw your consent at any time.

8. Retention period

  • Customer data (orders): 5 years (tax and legal obligations)
  • Prospect/newsletter data: 3 years from last contact
  • Cookies: 13 months maximum
    Beyond that, they are deleted or anonymized.

9. Your rights

In accordance with the GDPR, you have the following rights:

  • Access to your data
  • Rectification of inaccurate data
  • Erasure of your data (“right to be forgotten”)
  • Limitation of processing
  • Objection to processing, including direct marketing
  • Portability of your data (transmission to another service provider)

You can exercise these rights by writing to us at: contact@atelierhanloe.com. You will receive a response within 30 days.

10. Data security

We implement all necessary technical and organizational measures to protect your data (SSL encryption, secure servers, access limited to authorized personnel).

11. Transfers outside the EU

Some service providers (e.g. Shopify, Google, Meta, TikTok) may process your data outside the European Union. In this case, we ensure that appropriate safeguards are in place (European Commission standard contractual clauses).

12. Mediation

In the event of a dispute, the Customer is invited to first contact our customer service.
If no amicable agreement is reached, he can contact a consumer mediator:

SAS Mediation Solution

222 Chemin de la Bergerie, 01800 Saint-Jean-de-Niost

Email: contact@sasmediationsolution-conso.fr

Website: https://www.sasmediationsolution-conso.fr

Failing this, the French courts will have sole jurisdiction.

13. Modification of the policy

We reserve the right to modify this policy at any time to comply with legal and technological developments. The applicable version is the one published on our Site on the date of your consultation.