general conditions of use

General Conditions of Use of Customer Accounts

Last updated: 05/06/2025

1. Purpose

The purpose of these General Conditions of Use (hereinafter the "GCU") is to define the terms and conditions of use of customer accounts on the website https://www.atelierhanloe.com, published by atelier hanloé hereinafter referred to as "the Seller".

The creation of a customer account implies full and complete acceptance of these T&Cs.

2. Account creation

To place an order or access certain services (order history, delivery tracking, management of personal information, etc.), the user can create a customer account.

When creating an account, the user agrees to provide accurate, complete, and up-to-date information. The customer is solely responsible for the consequences of providing incorrect or incomplete data.

The customer account is strictly personal. The user agrees not to transfer or share it with a third party.

3. Login credentials

The email address and password chosen by the user when creating their account are strictly confidential.

The user is responsible for the safekeeping and use of their login details. In the event of fraudulent access or suspected unauthorized use, they must immediately inform the Seller via the following address: contact@atelierhanloe.com

4. Customer account features

The customer account allows you to:

  • Manage personal information (name, address, email, password)

  • Track orders and view history

  • Save delivery addresses

  • Manage marketing communication preferences

  • Contact customer service via a dedicated space

5. Account Deletion

The user can request the deletion of their account at any time via their customer area or by email to: contact@atelierhanloe.com

The Seller also reserves the right to deactivate or delete an account in the event of non-compliance with the T&Cs, fraudulent activity, or behavior contrary to the law.

6. Protection of personal data

The data collected as part of the creation and management of the account are processed in accordance with applicable regulations, in particular the General Data Protection Regulation (GDPR) .

To learn more, see our [Privacy Policy] .

7. Liability

The Seller cannot be held responsible for the temporary impossibility of accessing the customer account for technical reasons (maintenance, malfunction, etc.).

The user is solely responsible for the use he makes of his account and for the possible consequences in the event of failure to comply with these T&Cs.

8. Modification of the T&Cs

The Seller reserves the right to modify these Terms of Use at any time. Users will be informed of any updates by any means deemed appropriate (website banner, email, notification, etc.).

9. Applicable law – Disputes

These T&Cs are subject to French law.
In the event of a dispute, an amicable solution will be sought. If no agreement is reached, the dispute may be brought before the competent courts.

The user can also call on a mediation service :

SAS Mediation Solution

222 Chemin de la Bergerie, 01800 Saint-Jean-de-Niost

Email: contact@sasmediationsolution-conso.fr

Website: https://www.sasmediationsolution-conso.fr